Front of House Supervisor

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for Front of House Supervisor. Shifts are flexible/variable and include evenings, weekends, and holidays.

As the postholder is responsible for:

• Welcome guests with a personable and genuine touch.
• To directly assist the Duty Managers, ensuring smooth operation.
• Outstanding knowledge of the venue, ready to answer questions guests may have.
• Undertake training and development relevant to the successful execution of the job role.
• Assist Duty Manager with the induction and training of new team members.
• Identify any Health and Safety risks in the venue and report them appropriately.
• To understand and have a working knowledge of all current Health and Safety legislation, licensing regulations and Food Hygiene legislation.
• Effective supervision of G Live’s Guest Experience operation, casual staff and volunteers, working alongside the - - --Hospitality Supervisors ensuring the highest standards.
• Delivery of allocated events including the preparation of equipment, room setups and correct storage of equipment.
• Understand Stage Door and provide break cover.
• Assist with Fire Evacuations and take part in regular drills.
• Liaise with customers to ensure all upselling opportunities are realised.
• Keep front of house areas tidy to ensure the venue is a safe place for both employees and customers.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach - to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional - duties as may be commensurate with your skills, experience, and capabilities.

• A creative professional with significant experience in the theatre, music or live-entertainment space, you’ll be a self-motivated, engaging and dynamic leader.
• Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and third-party producer clients) you’ll be energetic, proactive, results-focussed and creative in your approach.
• You’ll be resilient, able to communicate clearly and excellent at forming working relationships with others.

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