Policy Officer; Service Improvement

Position: Policy Officer (Service Improvement)
Service Improvement Policy Officer
Interim 12 months+ | £250 per day
If you’re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department.
We’re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services.

About the Role:

You’ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you’ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness.
Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations.

Key Responsibilities:

· Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice.

· Ensure policies reflect local priorities, corporate objectives and resident needs.

· Lead consultation exercises with tenants, partners and internal stakeholders.

· Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight.

· Support and deliver service improvement projects across housing functions.

· Monitor and evaluate the impact of improvements and recommend further action.

· Analyse performance data, KPIs and feedback to identify trends and areas for improvement.

· Produce reports, briefings and dashboards for senior management and committees.

· Support compliance with regulatory frameworks, audits and inspections.

· Engage with residents to co-produce service improvements and respond to feedback.

· Maintain accurate records of policy changes and decision-making processes.

What You’ll Bring

· Experience in policy development, service improvement, or performance analysis within housing or the public sector.

· Strong analytical skills with the ability to translate data and insight into practical action.

· Knowledge of housing legislation, regulation and local authority responsibilities.

· Excellent written and verbal communication skills.

· Ability to manage multiple projects and work collaboratively across teams.

· Experience working in a local authority housing department.

· Understanding of tenant engagement and co-production approaches (desirable).

· Familiarity with performance frameworks and regulatory standards (desirable).
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business