Police Enquiry Officer

Division / Department - Contact and Control
Grade - Grade E
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £29,151 - £32,224
Working Hours - 36.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location
- Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Vacancy Information

Starting salary of £29,151 (plus of a shift allowance of £1,857.00 per year), rising annually. (total £31008)

Are you ready to be the calm in the chaos? This isn’t just a desk job — it’s where sharp thinking meets real responsibility. You’ll be the vital link between the public and the force, handling enquiries, supporting investigations, and backing up frontline officers. If you’re a reliable, practical problem-solver who stays cool under pressure and isn’t afraid to take charge, this role is made for you.

Bring your determination, your head, and your heart — and make a real difference every day.

Our Front Counter teams are the first face to face contact when visiting Police Stations.

As a Police Enquiry Officer you will perform a role on our policing front line, helping members of the public across Surrey reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

As a Police Enquiry Officer you must be able to multi task. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure.

You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.

You will receive full training before transferring to your Front Counter.

The Role

You will deal with a variety of enquiries throughout your shift – no two days are the same. You need to make sure you deliver a good service by focusing and being alert to deal with whatever comes through the door, always to a professional standard.

Responsibility
- You will oversee the opening and closing of the Police Counter at the published times.

Customer Service
- You’ll need to have excellent customer service and be able to communicate with both internal and external customers, including high ranking police officers.

Initial investigation
- You will be able to gather as much information as possible with your questioning skills, remaining calm and in control. With the information you have gathered you will need to record it onto our systems. Your training will enable you to risk assess each incident, ensuring the right teams are notified.

Recording intelligence. Gathering information from our communities, and sharing with other parts of the organisation, to inform our future policing operations.

Assisting colleagues by dealing with reports of incidents and crime via our website and e-mail requests for service.

Key Responsibilities

On joining Surrey Police you will spend 7 weeks on a…