Carers Practice Advisor - C2C West

• Location: Millmead House, Millmead, Guildford, GU2 4BB

We are committed to the development of our workforce.
This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £33,552 per annum, based on a 36 hour working week. This is a full-time position but part-time applications are also welcomed.

Are you an experienced practitioner with a strong interest in carer practice, looking to take the next step in your career and influence how services are delivered? We are recruiting a Carers Practice Advisor to join Connect to Community (C2C) – a new and innovative front‑door service within Adult Social Care. This is an excellent progression opportunity for colleagues who want to combine direct practice, practice leadership and service development, while ensuring the voice of carers is heard and embedded across our work.

This is a hybrid role with the expectation of a minimum of 20% of the week spent in the office to meet the demands of the role as required.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About Connect to Community

We've recently restructured and are launching an exciting new way of working — and this is your chance to be part of it from the very start. You'll have real influence in shaping practice, building strong team cultures and helping us deliver a values-driven, strengths-based service that truly puts residents first. Our new operating model brings together Connect to Community (C2C) and Area Teams, creating a seamless journey for residents:

• Our C2C Teams act as the first point of response, providing urgent assessments, safeguarding, and support planning.
• Our Area Teams offer continuity for those with longer-term or complex needs, focusing on proactive case management and person‑centred care.

Our new operating model is designed to cut down on unnecessary bureaucracy and increase meaningful time with people in their communities, focusing on what really matters: listening, building relationships & creating solutions that work.

We're proud to offer flexible working, giving you the freedom to work in ways that suit your life while staying connected to supportive, high-performing teams. Everything we do is guided by our values — collaboration, respect and ambition for our residents — and we're looking for people who share our values and are motivated to make a significant and positive difference to the lives of our residents.

If you want to be part of a service that's growing, evolving and committed to doing things differently, this is the place to build your next chapter.

About The Role

As a Carers Practice Advisor within C2C, you will play a vital role in promoting high‑quality, consistent carer practice across Adult Social Care, ensuring this is aligned with the Care Act 2014 and underpinned by a whole‑family approach. In this role, you will act as a subject matter expert in both carer and young carer practice, making sure that the voice of carers remains central to assessment, planning and review processes.

You will undertake direct work where required, including completing carer assessments and reviews, and will provide advice, guidance and professional support to operational colleagues across services.

You will also support consistency and quality of practice through practice development activity, reflective sessions and audits, and will contribute to the design and delivery of training to increase carer awareness and confidence across teams. Working closely with…