Ward Receptionist - DSU Surgery B2

PART TIME 15 hrs

We are looking for a flexible, enthusiastic, committed and hardworking person to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.

Main duties will be to answer the telephone and carry out general reception duties.

This is a Substantive position offering afternoon shifts working on Day Surgery Unit (DSU). 15 hrs a week. To provide high quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.

The post holder is expected to organise their workload in accordance with the demands of the Department, coordinate their activities to ensure efficiency of service within the organisation, exercise initiative and maintain confidentiality at all times, cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.

• Excellent communication skills – friendly, professional and approachable.
• Strong IT skills – comfortable using computers and administrative systems.
• Hardworking and proactive attitude – willing to support the team and help others.
• Flexibility – able to work various shifts, including evenings and weekends.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.