Customer Service Technical Support

Stratospherec Limited provided pay range

This range is provided by Stratospherec Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Stratospherec Limited

My client is a leading e-commerce company for Electronics repair and retail.

Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.

You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.

As a Customer Service / Technical Support member, you will be tasked with the below responsibilities:

• Answering the helpdesk phone line & helpdesk ticketing system
• Answering general queries
• Investigating issues and resolving them where possible
• Ensuring that all queries are responded to within time frames
• Logging bugs and communicating them to the development team for resolution
• Basic account management, such as the registration/cancellation of software licenses, assistance with adjusting settings, and educating clients
• Working with third-party partners to resolve issues

This role will consider people with a customer service background in customer service or an interest in IT.

The role is being offered on a full-time basis and requires on-site attendance.

• Entry level

• Full-time

• Customer Service and Information Technology

• Technology, Information and Media