IT Field Engineer

Overview

IT Field Engineer/ IT Onsite Technical Engineer
Salary: £26,799.90-£32,000.00 per year & Benefits
Field based role- covering multiple areas across Surrey and Croydon/ South London
Full Clean Drivers License is required
English Speaking
We are seeking a dedicated and technically proficient Field Engineer to join a leading Education IT MSP (Managed Service Provider). This role involves providing comprehensive IT support and technical assistance across various client sites within the Education Sector, ensuring smooth operation of network and hardware systems. The successful candidate will possess strong communication skills (English language as a first language), a solid understanding of computer networking, Security, IT Hardware, MS and Cloud Systems, and experience with a range of operating systems and support tools.

This position offers an excellent opportunity to develop your career within a dynamic and innovative organisation.

• Install, configure, and maintain computer hardware, operating systems (Windows, macOS, Linux), and network infrastructure.
• Provide technical support to end-users via help desk platforms such as Service Now, Jira, or BMC Remedy.
• Troubleshoot software issues including Microsoft Windows Server, Active Directory, DNS, VPNs, firewalls, TCP/IP protocols, and LAN/WAN connectivity.
• Assist with desktop support tasks such as installing software (Microsoft Office), managing user accounts in Active Directory, and resolving hardware faults.
• Conduct analysis of system performance and identify potential improvements or security vulnerabilities.
• Support remote users through VPN connections and ensure secure access to corporate resources.
• Document technical procedures and support activities accurately for future reference.
• Collaborate with internal teams to resolve complex technical issues efficiently and professionally.
• Maintain up-to-date knowledge of emerging technologies relevant to the organisation's infrastructure.

• Onsite IT Technical Engineer/ IT Field Engineer with experience working in Schools, Colleges and Universities.
• Experience dealing with customers face to face, problem solving and reassuring customers. Knowledge of educational IT equipment is a huge advantage.
• Proven experience with computer networking, LAN, TCP/IP, DNS, VPN, firewall configuration, and troubleshooting.
• Strong understanding of operating systems including Windows, macOS, and Linux environments.
• Proficiency in managing Microsoft Windows Server, Active Directory, SCCM, and related enterprise tools.
• Familiarity with hardware components and troubleshooting physical device issues.
• Experience using ticketing systems such as Service Now, Jira, or BMC Remedy for incident management.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to perform detailed analysis using tools like Analysis skills to diagnose complex problems effectively.
• Knowledge of software deployment tools like SCCM and scripting basics is advantageous.
• Strong organisational skills with the ability to prioritise multiple tasks efficiently.
• This role is ideal for candidates passionate about IT support who thrive in fast-paced environments requiring both technical expertise and excellent customer service skills. The position offers opportunities for professional growth within a supportive organisation committed to technological excellence.
• A full and Clean Drivers Licence is also required.