Customer Success Manager - SaaS

Our client is a marketing leading Health Tech SaaS business powering thousands of users through a genuinely smart, data-led platform.

Profitable, scaling, and investing heavily in product and automation, they're now hiring a Customer Success Manager to drive engagement at scale.

This is modern Customer Success - digital first, insight-led, and built around impact, not endless calls.

• Own a portfolio of digital-led customers using one-to-many engagement
• Drive adoption, retention, and value through automated lifecycle programmes
• Execute onboarding, adoption, maturity, and renewal readiness communications
• Reduce churn through targeted digital interventions
• Partner with Product, Marketing, and Ops to deliver seamless journeys
• Deliver digital campaigns (email, in-app, webinars, product comms)
• Maintain strong CRM hygiene (Hub Spot)
• Report on engagement, adoption, and programme effectiveness

• Experience in Customer Success OR Account Management in SaaS
• Proven background in digital or scaled engagement models
• Strong analytical mindset with confidence using usage data
• Hands-on CRM experience (Hub Spot or Salesforce)
• Process-driven, organised, and commercially minded

Get in touch to find out more -

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.