Business Customer Support Technician Apprentice

Location:

Slyfield Green, Guildford, United Kingdom
** Location** - 36-38 Moorfield Road, Slyfield Industrial Estate, GUILDFORD, GU1 1RU

** Internal candidates
** will have to take on Terms & Conditions of the Apprentice role including salary and benefits.
* Willingness to learn, adapt, and embrace new technologies and challenges.
* A curious personality alongside problem solving skills.
* Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
* Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field- based role.
* Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
* Hands-on field engineering and customer support experience.
* How to install and configure BT applications and services.
* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
* Logical problem-solving and customer service best practice.
* Technical knowledge of networking, cabling, and system setups.
* An ICT Comms Tech  
** Level 3  Qualification
** through structured apprenticeship training.
* Exposure to BT’s innovative technologies and future-ready solutions.
* Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
* Potential to move into advanced engineering roles or leadership positions.
* Be part of a global technology leader committed to diversity, inclusion, and sustainability.
* Build a career in a growing industry with roles in field service, technical support, and beyond.
* Access to continuous learning and development programs to keep your skills future-ready.
** Location –
** Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL
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