Application Support Analyst

Overview

Application Support Analyst - Guildford (Hybrid)

Are you passionate about solving real business problems and working with bespoke, business-critical applications? This role is with a niche insurer seeking an Application Support Analyst to join their IT team. It is a hands-on role where your input will influence the evolution of their systems and processes.

• Providing first- and second-line support for bespoke applications
• Logging, triaging, and resolving support tickets
• Analysing issues across applications, data, and workflows
• Producing clear, structured development tickets and functional specifications
• Collaborating with business users, developers, and external partners
• Supporting UAT testing and post-release validation
• Contributing to continuous improvement of systems and processes

• Experience in application support, systems analysis, or similar roles
• Strong analytical and problem-solving skills
• Experience supporting bespoke or custom-built applications
• Ability to write clear, structured tickets and specifications
• Confident communicator with technical and non-technical stakeholders
• Ability to manage multiple priorities in a live support environment

• Salesforce experience (support, processes, or integrations)
• Insurance sector experience (underwriting, claims, or policy administration)
• Familiarity with ticketing tools and databases
• Experience with external developers or Agile environments

• Detail-oriented and methodical
• Curious about end-to-end system functionality
• Takes ownership of issues from start to finish
• Calm, professional, and user-focused

• Salary of £35,000 - £45,000
• Monday-Friday 9am-5pm
• Hybrid working after probation: in-office Tuesday-Thursday (Guildford) and remote Monday & Friday
• Benefits including private medical insurance, free parking locally, pension, group life cover, and a salary sacrifice electric vehicle scheme
• Support for professional qualifications and annual salary reviews
• Friendly, modern offices in central Guildford

If you are ready to combine hands-on application support with shaping system improvements in a collaborative and dynamic environment, we want to hear from you!

For your information:
Interested? Please send your CV in as a Word format only. Please only apply if you are already eligible to work in the UK (indefinitely and without sponsorship). Not for you but you know someone suitable? Take advantage of the Your Recruit paid referral fee.

Due to the large numbers of responses we receive, it is not possible to respond to every application. Only short-listed candidates will be contacted for this role; if you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. You may apply for other roles and we will keep your details on file for suitable vacancies.