Customer Support Technician Apprentice

Our Support Technicians look after service in the Field – this means working on‑site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same!

• Work on‑site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
• Support customers with a wide variety of needs across hardware, software, and infrastructure
• Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
• Engage directly with customers – talking through ideas, resolving issues, and ensuring their services are fully optimised
• Recommend suitable digital products and services to help customers get the most from their technology
• Travel between customer locations as part of a dynamic, field‑based role
• Join a supportive team where full training is provided – technical passion and a proactive attitude matter more than prior experience

• Work on‑site across different customer locations
• Install, configure, and optimise BT products, apps, and services
• Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
• Support installations, migrations, and rollouts
• Diagnose and resolve hardware and software issues
• Guide customers through solutions and recommend suitable digital products and services