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Customer Support Technician Apprentice

Job in Guildford, Surrey County, GU1, England, UK
Listing for: Best Apprenticeships
Apprenticeship/Internship position
Listed on 2026-02-21
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below

Our Support Technicians look after service in the Field – this means working on‑site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same!

About this role:
  • Work on‑site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
  • Support customers with a wide variety of needs across hardware, software, and infrastructure
  • Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
  • Engage directly with customers – talking through ideas, resolving issues, and ensuring their services are fully optimised
  • Recommend suitable digital products and services to help customers get the most from their technology
  • Travel between customer locations as part of a dynamic, field‑based role
  • Join a supportive team where full training is provided – technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
  • Work on‑site across different customer locations
  • Install, configure, and optimise BT products, apps, and services
  • Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
  • Support installations, migrations, and rollouts
  • Diagnose and resolve hardware and software issues
  • Guide customers through solutions and recommend suitable digital products and services
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