Professional Services Senior Consultant

About Unily

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

The Professional Services Senior Consultant will serve as an advanced product specialist and thought leader delivering exceptional consulting services to our clients within the EMEA region. Reporting to the Professional Services Consulting Manager, this role will be responsible for providing strategic consulting services on complex engagements, guiding clients through sophisticated requirements, and configuring and optimizing our software to achieve critical business goals.

The ideal candidate will combine deep technical expertise, advanced consultative skills, and strong client relationship management to drive outstanding customer outcomes and business value.

• Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes in complex scenarios.
• Demonstrate thought leadership on latest product features, emerging technology trends, and industry best practices.
• Apply advanced technical knowledge to solve sophisticated business challenges and help clients achieve strategic objectives.
• Lead the resolution of complex business or technical issues in partnership with Solutions Architects and other technical specialists.
• Design and implement comprehensive solutions that address intricate client requirements and drive business transformation.

• Build and maintain strong relationships with senior client stakeholders.
• Identify strategic opportunities within client organizations and articulate value propositions.
• Lead complex client conversations and workshops to uncover underlying business needs.
• Serve as a trusted advisor to clients, providing strategic guidance beyond tactical implementation.
• Drive client adoption strategies for complex solutions and enterprise-wide implementations.
• Mentor clients through organizational change and solution adoption challenges.

• Take ownership of critical work streams or complex aspects of large-scale projects.
• Provide guidance and expertise to project teams to ensure successful delivery outcomes.
• Partner with Delivery Managers on strategic project planning, risk mitigation, and resource allocation.
• Lead solution design sessions and technical discovery workshops with clients.
• Proactively identify and mitigate complex risks that could impact project success.
• Manage client expectations for sophisticated implementations and strategic initiatives.

• Create comprehensive solution designs and technical documentation for complex implementations.
• Develop reusable assets, frameworks, and methodologies that enhance team capabilities.
• Lead the creation of best practice guidelines and delivery accelerators.
• Contribute thought leadership content for internal and external audiences.
• Mentor Consultants and Associate Consultants on technical and consulting best practices.

• Champion and help refine processes, best practices, and operational elements to ensure consistency.
• Serve as a subject matter expert within the consulting organization.
• Lead by example in cross‑functional collaboration to deliver integrated solutions.
• Actively mentor Consultants and Associate Consultants to accelerate their development.
• Foster innovation and continuous improvement within the consulting practice.
• Support the Professional Services Consulting Manager in achieving strategic team objectives.

• 6+ years of experience in technical or business consulting or a related field.
• Proven track record of leading complex client engagements and delivering high‑value solutions.
• Extensive experience with…