IT Administrator

Position:
First Line Support / Junior Support Analyst

Location:

Guildford

Salary:
Up to £27,000 per year

Job Type: Full-time (Office-based)

• Bonus scheme
• Salary sacrifice electric car scheme
• Company pension
• Private medical insurance
• Group life cover
• Annual salary reviews
• Flu jabs
• Volunteer days
• Social events and birthday leave
• Support for skills development
• Charity engagement and referral programme

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues appropriately.
• Assist users in navigating and making effective use of internal systems.
• Set up and relocate hardware including computers, monitors, and peripherals.
• Liaise with external IT service providers and software vendors.
• Maintain clear and up-to-date documentation on IT procedures and solutions.

• Minimum 1 year of experience in an IT support role or 2 years' office-based experience with a recognised IT qualification.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
• A proactive and adaptable mindset, with a willingness to learn.
• Able to work effectively under pressure and manage multiple tasks.