IT​/Tech Technician, IT Support

Position: Technician 3
Join a leading independent technology and services provider as a Technician 3! Job Overview:
As a Tech 3 , you will be providing advanced hands-on technical support to employees through a walk-up IT Tech Bar service, diagnosing and resolving complex hardware and software issues, and assisting with a wide range of IT-related requests.

Location:

Redditch B98 7UB
Contract Dates: 1 June 2026 - 31st May 2027 Pay Rate: An hourly rate, in-scope IR35, of £19.85 PAYE) OR £25.75 per hour (via a Hays approved umbrella company).

Hours:

Monday-Friday 9:00 - 17:30 (37.5 hours a week)

Key Responsibilities Provides hands-on technical support to employees through a walk-up IT Tech Bar service Acts as a first point of contact for resolving IT-related issues Diagnoses and resolves hardware-related problems (desktops, laptops, peripherals) Troubleshoots and fixes software-related issues Assists employees with general IT requests and queries Ensures a smooth and efficient support experience for end-users Demonstrates a strong customer service mindset Takes a proactive approach to identifying and resolving issues Utilises strong troubleshooting skills across a variety of IT problems Additional Information Interview Process:
Online/In-Person

How to Apply:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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