Second Line Support Analyst

Job in Guildford, Surrey County, GU1, England, UK

Listing for: Digital Waffle

Full Time position
Listed on 2026-06-04

Job specializations:

IT/Tech
IT Support, HelpDesk/Support, Technical Support

Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR

Service Desk Analyst | Guildford | Onsite

I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team.

This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.

The Role:

Troubleshooting across Microsoft environments
Supporting users in an ITIL-driven environment
Working closely with infrastructure teams and third parties
Contributing to process improvements and documentation
Acting as an escalation point where required

Ideal Background:

Experience with Azure AD / Entra & Active Directory
Strong customer service and communication skills
Experience with ticketing/ITSM systems
Professional services or regulated environment experience

Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential.

If interested, please apply or message me directly for more information.

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