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Second Line Support Analyst
Job in
Guildford, Surrey County, GU1, England, UK
Listed on 2026-06-04
Listing for:
Digital Waffle
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Service Desk Analyst | Guildford | Onsite
I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team.
This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.
The Role:- Troubleshooting across Microsoft environments
- Supporting users in an ITIL-driven environment
- Working closely with infrastructure teams and third parties
- Contributing to process improvements and documentation
- Acting as an escalation point where required
- Experience with Azure AD / Entra & Active Directory
- Strong customer service and communication skills
- Experience with ticketing/ITSM systems
- Professional services or regulated environment experience
Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential.
If interested, please apply or message me directly for more information.
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