IT Service Manager; Agile

Job Information

Location:

Surrey (Hybrid: 2 days in office per week)

Company: JR UK | Client /

Employer:

Hawksworth

Posted: 01.06.2026 | Job reference: 825960524491312332837341

EU work permit required:
No

Listing type:
Basic

Close Date: 16.07.2026

We need a Senior Service Manager with proven experience in leading service management across major incidents, change, problem, and supplier management, and who has the ability to influence across senior business and IT stakeholders. You will act as a trusted senior partner to Business Leaders and Business Partners, translating business strategy into long term IT service outcomes.

Experience needed:

• 5+ years in IT Service Management
• ITSM / ITIL experience
• Incident Management / Problem & Change Management
• Experience facilitating workshops

The position is hybrid. It's 2 days per week in one of the offices in the South East, depending on projects / changes / incidents, etc., and your specific local office will be either Guildford, London or Birmingham.

* Please note that you don't need insurance industry experience for this role. Our client are looking for someone who can bring new ideas to the team!