Senior IT Support Analyst

Senior IT Support Analyst

Hours:

35 hours per week, Monday to Friday on a rota between 7:00am and 7:00pm, plus 1 in 6 weekend on-call support We're looking for an experienced Senior IT Support Analyst to join our Technology team. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support.

The Role Act as an escalation point for complex application and infrastructure issues. Provide technical support via phone, email and onsite assistance. Mentor and support junior Service Desk team members. Manage and resolve incidents, service requests and user issues efficiently. Maintain technical documentation and contribute to the firm's knowledge base. Liaise with third-party suppliers to ensure timely resolution of support tickets.

Support business-critical applications, telephony systems and core IT services. About You Previous experience in a busy IT Service Desk or Support environment. Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365. Experience supporting virtualised and hybrid cloud environments. Knowledge of Citrix, Remote Desktop Services and endpoint management. Understanding of networking fundamentals and IT service management processes.

Excellent troubleshooting, communication and customer service skills. A proactive approach with the ability to perform well under pressure. Desirable Skills ITIL, Azure Fundamentals, CompTIA or similar certifications.

Experience with Microsoft Dynamics, Power Apps or Salesforce. Previous experience within legal, claims or fleet management environments. If you're a motivated IT professional looking to take the next step in your career and join a supportive, fast-paced technology team, we'd love to hear from you.