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Service Desk Pro: First-Line IT Support
Job in
Guildford, Surrey County, GU1, England, UK
Listed on 2026-07-20
Listing for:
Aqa
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
AQA is seeking a Service Desk Analyst to provide first-line support and act as the escalation point for user issues. You will log and resolve incidents in line with ITIL targets and collaborate across teams to deliver cost-effective services.
You will manage assets and inquiries, maintain professional relationships, and support continuous improvement while ensuring security and compliance with organisational standards.
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