It Support Technician

IT Support Engineer
Guildford, Surrey | Permanent | Office-based (some travel)
Salary: £32000 – £40,000) + excellent benefits
A growing specialist engineering software company with a newly established UK headquarters in Guildford is looking for a hands-on IT Support Engineer to join its expanding team.
You’ll deliver 1st and 2nd line support, keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth.
What you’ll do
 
* Provide timely 1st & 2nd line support for incidents and service requests
 
* Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware)
 
* Set up, configure and deploy new hardware and software
 
* Manage IT hardware assets and produce inventory reports
 
* Carry out regular maintenance and escalate complex issues
 
* Maintain clear documentation and help improve processes
Some local travel is required — a full UK driving licence is essential.
What we’re looking for
 
* Relevant IT qualification (CompTIA A+ or equivalent)
 
* Strong Windows 10/11 support and administration experience
 
* Hands-on hardware lifecycle experience (provisioning, deployment, maintenance)
 
* Basic networking knowledge and exposure to Active Directory / DNS / DHCP
 
* Understanding of cybersecurity best practices and familiarity with ITIL
 
* Excellent communication skills and a proactive, user-focused approach
Desirable:
Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux.
The package
 
* Competitive salary (state the range)
 
* trruly outstandint annual leave allowance
 
* Optional private health & dental insurance
 
* Pension matched up to 10%
 
* Salary sacrifice schemes (including Cycle to Work)
 
* Annual employee medical
 
* Training & development opportunities
 
* Relocation assistance where applicable
This is a genuine opportunity to join a growing, technically interesting company and make a real impact as the UK team expands