Apprentice IT Technician

This apprenticeship sits in the ICT team at Christ's College, a school in the Good Shepherd Trust, and reports to the Network Manager and School Business Manager. The work is first-line support and network monitoring for staff and students through a service desk, including call logging, Chromebook bookings and keeping escalations within SLA. It is a full-time post, Monday to Friday 8am to 4:30pm, with education courses and exams completed as part of the scheme.

Visa sponsorship is not available.

• Provide first-line technical advisory and diagnostic support to staff and students in a service desk environment, under supervision
• Provide first-line network monitoring and management
• Provide first-line technical support and call logging
• Monitor and manage call queues so support calls are escalated and resolved within agreed SLAs
• Report and manage incidents that need a third-party organisation
• Manage Chromebook bookings
• Action asset changes in line with the Change Control Procedure
• Complete ad hoc project work as required
• Carry out reasonable requests from the Network Manager for additional duties
• Keep the working area clean and tidy
• Attend and complete education courses and exams that form part of the apprenticeship

• 5 GCSEs at grade A to C (9 to
  4), including Maths and English

• Some knowledge of Microsoft desktop operating systems and applications
• Excellent verbal and written communication skills

• Enhanced DBS check

• Proactive approach to work

• 24 days holiday plus bank holidays
• Apprenticeship scheme with education courses and exams
• Wide and varied professional development across the trust
• Open to discussing flexible working options