Order Processing Coordinator; bi-lingual; EN​/DE

Order Processing Coordinator

Guildford, Surrey | £32,000 | Hybrid Working | Full-Time

We're working with an amazing client who are growing fast and on the hunt for an experienced, detail-driven Order Processing Coordinator to take ownership of their customer order journey from start to finish. This is a brilliant opportunity to join a business with established B2B partnerships right across the UK and Europe, supplying distributors, retailers and commercial clients. Products are manufactured overseas, so there's a genuinely international flavour to the role and plenty of variety day to day.

• You'll manage the full end-to-end order cycle — receiving, validating and entering customer orders, confirming availability, pricing, lead times and shipping terms, and keeping everything accurate and moving.
• You'll work across multiple currencies and two separate ERP systems, so a sharp eye for detail and a "right first time" mindset are absolutely essential.
• Keep customers updated on order status, tracking and any delays.
• Coordinate with warehouse, workshop, couriers and procurement to keep things on track.
• Produce customer-specific paperwork in line with each client's own SOPs.
• Handle export documentation for orders heading outside the EU, liaising with the relevant authorities for certified customs paperwork.
• Monitor stock levels and flag low stock, backorders or delays early.
• Build reports on open orders, backorders and delivery KPIs, and spot ways to make the whole process slicker.
• You'll be a key point of contact for B2B customers, including mid and senior management on the client side, so confident, professional communication is a must.
• You'll also provide holiday and overflow cover for a closely related role within the team.

• 5+ years in order processing, logistics or supply chain coordination
• Experience working with international suppliers (ideally China-based)
• A track record supporting UK and European B2B clients, with a grasp of commercial expectations and basic customs requirements
• Confident on ERP / order management systems
• Strong Excel / Google Sheets skills
• Excellent communication and organisation, and the ability to juggle competing priorities

• Knowledge of export logistics, customs and Incoterms (FOB, EXW, DDP)
• Background working with distributors, retailers or wholesale customers