Senior Duty Manager

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The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

An opportunity has arisen within the Operations department for a proactive, self‑motivated and highly organised individual to join our team as a Senior Duty Manager. The successful candidate will lead the daily operational delivery of Surrey Sports Park, ensuring a safe, welcoming, and high‑quality experience for all users. The Senior Duty Manager is responsible for supervising front‑line staff, maintaining facility standards, and ensuring compliance with health and safety procedures.

The role supports the Operations Manager in delivering excellent customer service, operational efficiency, and a positive team culture. The role will include working early morning, late evenings and weekends on a rota basis.

The successful candidate will have previous experience in a supervisory role in which they handled staff effectively to achieve results. Understanding the importance of Health and Safety in the leisure industry is essential and the candidate should have the ability to deliver a high‑quality service with minimum supervision. The post‑holder will also be adaptable & flexible and will have the ability to deal with customers and their queries and concerns with tact, diplomacy and kindness.

Knowledge of integrated management systems and experience of computerised leisure management systems are essential. A First Aid Certificate and National Pool Lifeguard Qualification or equivalent are desirable.

An enhanced DBS check will be required for this role.

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically.

The team is passionate and high performing, and the business model requires us to deliver a self‑sustaining, well managed and customer service focused business.

To apply, please upload a CV and cover letter outlining why you would be a suitable candidate for the role.

If you would like to discuss this role further, please contact Dan Manning, Assistant Director of Sport Operations: