Department manager for fitness, running and watersports

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Location:

Guildford, GB, GU1 4AF

Contracted

Hours:

39

Sport:
Running

As a Department Manager, you'll combine your love for sports with your leadership skills to create a thriving environment for both your team and our customers. You'll be responsible for developing and implementing strategies to enhance the customer experience, drive sales performance, and foster a passionate and collaborative team environment within your sport department.

Drive Omnichannel Performance and Growth

• Develop a Winning Strategy:
  Create and implement a localised omnichannel strategy that aligns with overall store goals and maximises sales performance across all channels (in-store, online, and beyond).
• Build Customer Loyalty:
  Provide exceptional customer experiences at every touchpoint to foster long term relationships and encourage repeat business.
• Optimise Retail Spaces:
  Continuously improve the physical and digital store layouts to enhance customer experience and product discovery, and drive sales conversions.
• Champion Safety and Circularity:
  Lead the implementation of safety and circularity initiatives, ensuring compliance with company standards and promoting sustainability practices.
• Achieve Performance Targets:
  Set, monitor, and achieve commercial objectives and profitability targets across all sales channels.
• Build a High-Performing Team:
  Develop and manage a skilled and adaptable team to support business needs, drive growth, and achieve efficiency targets.

Lead and develop a high-performing team

• Foster a Positive Work Environment:
  Cultivate a positive and engaging workplace where Decathlon's values and culture are embraced and celebrated.
• Empower Teammates:
  Inspire, mentor, and empower team members to develop their skills, autonomy, and entrepreneurial spirit through personalised development plans and regular feedback.
• Drive Customer Excellence:
  Ensure all team members are equipped with the knowledge and skills to exceed customer expectations and contribute to strategic goals.
• Ensure a Fair and Inclusive Workplace:
  Uphold and enforce company policies and legal regulations to create a fair, inclusive, and respectful work environment for all team members.
• Plan for Future Success:
  Design and implement staffing plans that align with current and future commercial objectives, economic activities, and organisational changes.

Oversee Daily Store Operations Performance

• Maintain Store Security:
  Ensure a safe and secure environment for both customers and teammates by implementing and upholding security measures.
• Optimise Team Availability:
  Manage team schedules and resources to effectively meet customer demands and provide exceptional service throughout the day.
• Ensure Product Availability:
  Manage inventory levels, coordinate supply chain operations, and ensure seamless product availability to meet customer needs.

We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results.

• Are passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence.
• Are dedicated to providing exceptional customer experiences and building strong relationships with the community.
• Possess strong analytical and problem solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators.
• Communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development.

Key

Skills and Abilities:

In addition to the above qualities, you possess the following skills and abilities or demonstrate the capacity to quickly learn and effectively apply them:

• Planning & Forecasting:
  Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs.
• Performance Management:
  Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability.
• Sales Force Management:
  Lead and motivate your team to achieve sales targets and develop business opportunities.
• Stock Management:
  Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices.
• Commercial Strategy:
  Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives.
• Product Range Selection:
  Curate a product range that meets the needs of your customers and aligns with seasonal demands.
• Financial Management:
  Understand and manage the department's profit and loss statement (P&L),…