Student Outcomes and Transitions Manager

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The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

We are looking for an experienced and motivated Student Outcomes and Transitions Manager to lead a high-impact team delivering personalised student success support across the university.

In this role, you will lead and develop a team of Student Success Coaches delivering 1:1 coaching, group support, early-intervention outreach, and ongoing case management, oversee the delivery and development of the Student Success Module, and drive innovative, evidence-based initiatives that improve student engagement, retention, progression and graduate outcomes. You will work closely with academic colleagues and professional services to ensure students receive timely, holistic and inclusive support throughout their university journey.

You will champion a data-driven, student-led approach, using learning analytics, evaluation and insight to shape operational delivery and continuously improve practice. This is a key leadership role with the opportunity to drive innovation, influence institutional priorities and make a genuine difference to students' lives.

• Has strong experience in student support and driving outcomes-led student development programmes or similar.
• Is an effective people manager with a coaching mindset.
• Can translate data and student insight into meaningful action.
• Enjoys working collaboratively across complex stakeholder environments.
• Is committed to equity of opportunity and experience, and inclusion.
• Has an innovative and intrapreneurial mindset, focused on continuous improvement.

If you're passionate about student success, equity of experience and delivering impact at scale, we'd love to hear from you.

Please include a cover letter detailing your interest and relevant skills/experience related to the role, along with your CV and application form as part of the application process. Please note, when uploading your application documents, select the document type you would like to attach and then upload. Repeat this for your CV and cover letter.

If you would like to discuss the position informally before applying, please contact Hollie Baker, Associate Director Student Success, via email at

Interviews will be held on Tuesday 16th June.

An Enhanced DBS check is required for this position.