Customer and Trading Manager - Convenience

Responsibilities

• Working closely with a small team of managers to ensure the store runs smoothly every day.
• Taking responsibility for the day-to-day running of the store, often being the only manager on duty with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management: managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where there are close-knit networks of convenience stores, may need to help another store occasionally.

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - motivating others, driving performance, and keeping operations running smoothly.
• Operational leadership skills - taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - sales, availability, customer satisfaction or colleague engagement.
• Has managed employee relations issues, including performance and absence management.

• Discount card: 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury's every Friday and Saturday.
• An annual bonus scheme based on our performance and yours.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension: we ll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme: build up an investment at discounted rates.
• Wellbeing support: access to emotional support, counselling, legal and financial advice.
• Colleague networks to connect with like-minded people.
• Cycle to Work scheme: hire a bike and cycling equipment with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. Our colleagues may be entitled to enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support roles and teamwork. Our internal networks seek to ensure true representation and remove barriers. We offer mentorship, training, and career progression opportunities, and celebrate diversity through initiatives and events.