Deputy Manager – Primrose Lodge

Deputy Manager – Primrose Lodge

Location: Primrose Lodge, Guildford, Surrey

Salary: £35,000 - £40,000 per annum (DOE)

Hours: 40 hours per week

Contract: Full-time, Permanent

Primrose Lodge has been supporting individuals since 2017. For over eight years, our addiction treatment clinic in Surrey has offered a safe, structured, and compassionate setting where clients can focus entirely on recovery, whether they are taking their first steps through detox or building resilience against relapse.

At Primrose Lodge, clients are supported by a qualified and friendly team who understand how difficult it can feel to face substance misuse and addiction. We offer a blend of evidence-based therapeutic interventions, including the 12-Step programme, one-to-one sessions, CBT, DBT, group work, workshops, and relapse prevention support.

Every treatment plan begins with medical support for safe, supervised detox, followed by a personalised programme of therapy, group sessions, workshops, and wellbeing activities. We recognise that no two recovery journeys are the same, which is why our approach is person-centred, compassionate, and tailored to individual need.

Primrose Lodge is more than a treatment centre; it is a caring community that believes in every client’s ability to heal and move towards a healthier, substance-free life.

Our Core Values:

• Understanding – listening, empathising, and responding to individual needs.
• Kindness – treating everyone with dignity, respect, and compassion.
• Accountability – taking responsibility for our actions and maintaining high standards.
• Teamwork – working collaboratively to achieve the best outcomes for our clients.

We are looking for an experienced and highly motivated Deputy Manager to support the day-to-day operational leadership of Primrose Lodge.

Working closely alongside the Centre Manager, you will be the operational heartbeat of the clinic. You will balance day-to-day operations whilst ensuring our team is supported, and our facility remains safe, compliant, and welcoming.

This is a key leadership role where you will manage, inspire, and develop a diverse team of employees, bank workers, and volunteers. Your focus will be on maintaining a structured environment that supports our clients through their recovery journey while ensuring the centre meets its operational, occupancy, and quality targets.

• Supporting the Centre Manager in leading and managing the day-to-day operations of Primrose Lodge.
• Managing daily centre logistics, including coordinating staff rotas, timetabling, client care pathways, and general facilities management.
• Overseeing the physical safety and security of the building, conducting regular health & safety audits, and ensuring maintenance issues are resolved swiftly.
• Line-managing, supervising, and supporting support staff, bank staff, and volunteers, setting clear objectives and conducting regular performance reviews.
• Ensuring the effective induction of new staff and volunteers, promoting a culture of continuous professional development (CPD).
• Proactively managing client care pathways to maximise client retention and maintain occupancy levels that meet or exceed company targets.
• Taking management responsibility for the safeguarding of vulnerable clients and the robust, timely reporting and management of all incidents.
• Ensuring strict adherence to CQC regulations, information governance, GDPR, and strict medication control protocols.
• Compiling, monitoring, and analysing operational data to produce accurate, timely reports for the Centre Manager.
• Effectively managing delegated financial budgets in line with company guidelines.
• Maintaining up-to-date knowledge of developments, research, and best practices within the substance misuse field to continuously improve service delivery.

We are looking for someone who can lead with confidence, compassion, and accountability on the floor. You will be able to balance operational demands with a strong focus on quality, compliance, client care, and team development.

You will have excellent communication and interpersonal skills, with the ability to motivate others, manage…