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Senior Housing Complaints Resolution Lead
Job in
Guildford, Surrey County, GU1, England, UK
Listed on 2026-08-29
Listing for:
Carrington West
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Regulatory Compliance Specialist, Client Relationship Management, Project & Program Management
Job Description & How to Apply Below
Carrington West is seeking an experienced Housing Complaint Resolution Manager to lead Stage 1 and Stage 2 complaints across Housing Services, ensuring compliance with the Housing Ombudsman Complaint Handling Code and driving service improvements.
You will manage a team of Complaints Resolution Officers, oversee performance, analyse data for trends, and produce governance reports for senior management. The role requires extensive housing sector experience and strong regulatory knowledge.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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