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Senior Housing Complaints Resolution Lead

Job in Guildford, Surrey County, GU1, England, UK
Listing for: Carrington West
Full Time position
Listed on 2026-08-29
Job specializations:
  • Management
    Regulatory Compliance Specialist, Client Relationship Management, Project & Program Management
Salary/Wage Range or Industry Benchmark: 55000 - 75000 GBP Yearly GBP 55000.00 75000.00 YEAR
Job Description & How to Apply Below

Carrington West is seeking an experienced Housing Complaint Resolution Manager to lead Stage 1 and Stage 2 complaints across Housing Services, ensuring compliance with the Housing Ombudsman Complaint Handling Code and driving service improvements.

You will manage a team of Complaints Resolution Officers, oversee performance, analyse data for trends, and produce governance reports for senior management. The role requires extensive housing sector experience and strong regulatory knowledge.

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Position Requirements
10+ Years work experience
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