Group Credit Controller

Group Credit Controller

Location– Guildford

Job type– Full-Time

Hours of work– Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type– Permanent

Hybrid working– Two days office, three days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 18 September 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

• K2 Relocate – relocation services
• K2 Bespoke – VIP relocation services
• K2 X Border – immigration services
• K2
  
  Indx – advisory and assignment management services
• K2
  
  Alpha Tech – inhouse technology team
• Twelve Degrees - inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place ToWork® accreditation, and is driven by the same unwavering commitment to human-centric service delivery.

However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with Eco Vadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress.

We currently hold an Eco Vadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g

flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

Group Credit Control Team Lead

The Group Credit Controller will be responsible for following up with customers on outstanding balances and account queries, working with the Account Managers, the K2 Billing Team, Client Services, K2 Finance, as well as some ad hoc projects.

• Ensuring clients pay on time while also delivering first class customer service and building excellent relations with all clients, therefore…