Duty Manager

Duty Manager - Guildford Looking for a vibrant community that rewards, recognizes, and inspires? Join us for competitive pay, growth opportunities, wellbeing initiatives, and an extraordinary workplace culture.

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Job title:
Duty Manager

Hours: 40

Location:
Guildford

Salary: £29,503.63

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

As a Duty Manager, you'll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience for everyone who visits. Working as part of the Duty Management Team and reporting directly to the General Manager, you'll play a key role in leading operations, supporting staff, and driving high standards across the facility.

We are looking for someone who understands the operational demands of a busy leisure environment and can confidently lead teams to deliver an exceptional customer experience.

A hands-on role that requires you to:

• Use the Horizon HELLO in all customer interactions
• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
• Ensure a first-class customer experience is delivered to all visitors
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
• Carry out the induction and training of new starters and the development of existing team members
• Conduct a programme of performance management including managing 121's, absence, conduct, performance and continuous development
• With direction from the General Manager implement opportunities for improvement
• Perform other duties as assigned by the General Manager

• Good interpersonal, time management and organisational skills
• Good team working skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi-tasking skills
• Computer literacy (Microsoft Office)
• Customer-focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society

• Emergency Response Training – desirable
• First Aid at Work - desirable
• Pool Plant Operator – desirable

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

• Free access to our award-winning…