Senior Operations Manager

Senior Operations Manager

Location:

South-East (Roastery & Production Facility)

Reports to:

Operations DirectorABOUT:

An award-winning, ethically driven coffee business committed to quality, sustainability, and operational excellence. The company prioritises responsible sourcing, environmental impact, and high standards across its supply chain and production.

OPPORTUNITY:

A hands-on leadership position responsible for end-to-end production, fulfilment, and logistics operations within a fast-paced FMCG environment. This role oversees daily performance, third-party partners, site standards, and continuous team and business improvement initiatives to ensure operational efficiency, strong margins, and an exceptional customer experience. The opportunity directly influences operational efficiency, sustainability, team performance, and the company’s overall ability to scale successfully;

you will be a key & pivotal member of the team.

RESPONSIBILITIES:

Operational Leadership Own production and fulfilment performance across D2C, B2B, Grocery, and Wholesale channels

Deliver OTIF targets while controlling labour and operating costs

Manage 3PL and manufacturing partners for quality, service, and cost efficiency

Lead peak planning, promotions, and operational continuity

Continuous Improvement Optimise processes, SOPs, and reduce waste

Improve packaging efficiency and environmental impact

Use KPIs and data to drive root-cause problem solving and cost-to-serve improvements

Customer Experience Improve order accuracy and delivery performance

Reduce returns and service contacts through operational improvements

Translate commercial and customer insights into measurable change

Leadership & Governance Build and develop a high-performing production team

Lead Health & Safety, quality compliance, and site standards (including BRCGS)
Oversee preventive maintenance to minimise downtime

Strategic Contribution Partner cross-functionally with commercial and production teams

Support grocery fulfilment and seasonal planning

Help scale operations to support business growth

ABOUT YOU:

Experienced operations leader ideally within FMCGStrong team development and performance management skills

Strategic leader and commercially-minded, considering wider business impact

Proven experience managing 3PL and third-party manufacturers

Solid H&S and quality compliance knowledge

Hands-on, pragmatic problem solverOFFERING:

Competitive base up to 55k (DOE) + product perks

Incredibly supportive and close-knit team consistently cross-collaboratingA true leadership position driving growth, strategy & dominance in the space

Discipline(s):
Food & Drink Job type:
Permanent