Deputy General Managers

Are you a Multi-site Deputy General Manager within the Greater London region with a proven track record of success in the fitness or consumer industry? Do you thrive in a fast-paced, people-focused environments where operational excellence and member experience go hand in hand? If so, we want to hear from you. We're building a talent pool of exceptional Deputy General Managers to support leading our gyms and teams in our Fitness & Wellbeing Clubs.

Whether you're actively looking or simply open to future opportunities, this is your chance to connect with a forward-thinking organisation that values leadership, innovation, and wellbeing.

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming.
• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
• Deputise for the General Manager.
• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

As a Multi-site Deputy General Manager, you’ll be the heartbeat of our club-leading with integrity, clarity, and purpose. You’ll take full ownership of daily operations, including complete P&L accountability. Your leadership will inspire your team to exceed sales targets and deliver exceptional member experiences. You’ll confidently tackle operational, financial, and people challenges with creativity and drive, implementing innovative strategies to boost performance and grow our local presence.

With a sharp eye for detail, you’ll uphold exceptional operational standards and champion the power of fitness and wellbeing.