Head of Operations

Flock stone Group is a growing group of businesses, acquiring and developing established companies across electrical wholesale and related sectors.

We're looking for a Head of Operations to report directly to our CEO and take responsibility for the operational performance of the businesses we acquire.

This isn't a role for someone who wants to sit at Group level producing presentations, talking in management jargon or telling other people what they should be doing.

We want someone who gets into the businesses, understands how they really work, builds strong relationships with the people already there and gets things done.

You’ll take a leading role from the point we acquire a business, helping us understand what is working, what isn’t and what needs to happen next.

For each acquisition, you’ll develop and lead a practical 90-day post-acquisition plan, working with the group level and existing management teams and employees to make the business stronger.

You’ll report directly to the CEO and work closely with our CFO, Head of Sales and wider Group team to improve profitability, operational performance and cash generation, while making sure we don’t lose the people, customer relationships and culture that made the business worth acquiring in the first place.

• Taking day-to-day operational responsibility for businesses across the Group.
• Creating and delivering 30/60/90-day post-acquisition plans.
• Spending time on-site with newly acquired businesses to understand their people, customers and operations.
• Identifying opportunities to improve gross margin, costs, productivity, stock management, purchasing, sales performance and working capital.
• Working closely with the CFO to understand financial performance and turn the numbers into clear operational actions.
• Working alongside the Head of Sales to introduce and continually improve sales systems, processes and pipelines across the Group.
• Helping establish consistent approaches to CRM, account management, quoting, pipeline management, customer retention, dormant customer reactivation and new business development.
• Making sure sales teams have the systems, information and operational support they need to perform.
• Using data to identify where customers, opportunities, quotes or revenue are being lost and working with the Head of Sales to address it.
• Turning financial and operational information into clear actions.
• Working with local teams to improve processes without creating unnecessary bureaucracy.
• Establishing sensible KPIs and making sure actions actually happen.
• Helping integrate Group systems, processes and best practice where they genuinely improve the business.
• Supporting and developing managers and employees across the Group.
• Identifying problems early and being prepared to tell the CEO when something isn’t working.
• Supporting the CEO in delivering the wider strategy and development of the Group.

Technology is an important part of how we’re building Flock stone.

We’re developing our own technology and systems around the businesses we acquire, rather than simply accepting that things have to be done the way they’ve always been done.

Our aim is straightforward: use technology to make our businesses easier to run, give our people better tools, remove unnecessary admin and give management better information to make decisions.

As Head of Operations, you’ll be an important link between our businesses and our technology team.

You don’t need to be a technologist. We need someone who can understand what’s happening on the ground, identify where processes aren’t working and help us work out how technology can make them better.

You’ll also work closely with our Head of Sales to make sure the…