Lead Quality Control Engineer- Pub Sec

Location: WORKS FROM HOME, VA, US WORKS FROM HOME, AZ, US WORKS FROM HOME, CA, US WORKS FROM HOME, NE, US WORKS FROM HOME, NC, US WORKS FROM HOME, CO, US

Company: Lumen Technologies

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Field Engineering Quality Control Engineer is responsible for overseeing and managing quality assurance processes that support Field Engineering organizations within a specific Government Program. This role serves as the primary liaison between the internal program Quality Control representative, customer Quality Control organizations, and internal engineering teams, ensuring all infrastructure projects meet established engineering standards, customer requirements, and operational objectives.

Acting as the first-line point of contact for the internal program Quality Control representative and customer Quality Control personnel, the Field Engineering Quality Control Engineer provides technical leadership, facilitates inspections and audits, drives corrective actions, and ensures the accuracy of project documentation.

Key Responsibilities

• Serve as the primary interface between customer Quality Control representatives and internal engineering organizations regarding infrastructure quality and compliance.
• Establish and maintain strong working relationships with customer QC teams to ensure alignment on standards, expectations, inspection requirements, and resolution of quality concerns.
• Provide technical guidance and subject matter expertise to customer representatives during site evaluations, audits, and inspections.
• Schedule, coordinate, and facilitate quality control site visits to customer network locations and Lumen facilities.
• Lead pre-inspection and deployment readiness meetings to ensure customer QC personnel understand site configurations, engineering standards, and project scope.
• Assist field teams with real‑time identification and resolution of quality issues whenever practical to minimize project delays and rework.
• Partner with Field Engineering leadership teams to develop, review, and enhance quality control procedures, standards, and best practices.
• Drive continuous improvement initiatives focused on improving installation quality, operational consistency, and customer satisfaction.
• Identify recurring quality trends and systemic issues, recommending corrective and preventive actions to reduce future deficiencies.
  
  Document inspection findings, deficiencies, and compliance risks to Field Engineering Management and applicable stakeholders.
• Coordinate follow-up activities and final inspections to ensure deficiencies are resolved and quality standards are met prior to project closure.
• Track corrective actions through completion and provide status reporting to management and customer representatives.
• Review and validate As-Built documentation to ensure accuracy, completeness, and compliance with final site conditions.
• Prepare and submit redline revisions to support the creation of accurate final engineering records.
• Ensure…