Courier Resolutions Administrator

Andertons Music Co.

Courier Resolutions Administrator

Posted on: 18th May 2026

We are seeking a highly dedicated Courier Resolutions Administrator (known internally as a Customer Services Administrator) who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. You’ll be part of a team who are responsible for delivery investigations and courier-related queries. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.

• Investigating and resolving courier issues with delayed or missing parcels.
• Liaising with couriers to track, locate, or resolve delivery problems.
• Processing refunds and exchanges in accordance with our procedures.
• Providing support to the sales team in pre/post-related activities.
• Providing cover for additional administrative tasks when needed.
• Ensuring all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.

• Experience resolving delivery issues, delayed parcels, and returns.
• Previous experience in a Customer Service role.
• Strong administrative skills and the ability to multi-task.
• Active listening skills and ability to communicate clearly and effectively.
• Strong communication skills.
• A high attention to detail and the ability to work quickly and accurately.
• Adaptable and resourceful in coming up with good solutions to any customer problems.

• Contract Type:
  Full Time
• Working Hours:
  
  9am - 6pm Monday to Friday
• Salary: £27,263 YEAR
• Job Location:
  
  Andertons Store, Guildford 58-59 Woodbridge Rd Guildford Surrey GU1 4RF
• Closing Date: 12th June 2026

To apply for this role please email  with 'Courier Resolutions Administrator' as the subject line. Please make sure to include your contact information, CV and cover letter in your email.