Flagship Assistant Manager

Flagship Assistant Manager Role Overview

The Flagship Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability while developing and retaining a high performing team.

They must aim to deliver:

• Customer first approach
• Visually inspiring and inviting store environment
• Fully compliant store, adhering to all company processes and policies
• Assist the Store Manager in identifying a focused and commercial business plan to deliver bottom line profitability

Customer First

• Deliver a customer first experience exceeding customer expectations
• Coach team to ensure a customer first experience is delivered consistently
• Ensure consistent product training and knowledge to provide unbiased customer advice
• Lead the team to deliver a green mystery shop result

KPI's

• Exceed sales targets and deliver LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceed company acquisition target for N.dulge
• Assist Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manage stock file accuracy—adhere to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Ensure team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicate clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identify innovative opportunities to maximise business
• Confidently analyse all available business reports to review weekly, monthly and yearly performance
• Make brave decisions to drive commercial excellence, ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
• Drive treatment rooms/chairs bookings and maintain standards
• Stay ahead of current trends, brand specific, social media and maintain sound knowledge of customer profile by keeping up to date with external influences (media and local community)

Team

• Assist Store Manager by supporting recruitment and retaining diverse teams that support the customer first experience
• Create an inclusive, welcoming and approachable environment for employees to thrive
• Confidently deliver feedback and manage performance in line with company processes, including the NHANCE platform
• Identify key in‑house ambassadors/specialists to drive results in specific areas
• Ensure team members are efficient on all operational tasks, utilizing best practice and driving action‑lead approach rather than problem‑driven one
• Support development of the store team, succession planning and future growth of the business

Leadership

• Lead, motivate and inspire the team – be a role model
• Coaches and develops team members to achieve their full potential
• Undertake any reasonable duties as expected by Store Manager and Regional Manager
• Lead change and innovation supporting new ideas and initiatives to evolve the retail experience
• Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM, creating a compelling atmosphere for customers
• Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
• Exhibit floor presence by leading by example
• Conduct a thorough floor walk on a regular basis, providing constructive feedback and setting goals
• Possess excellent organizational skills, consciously plan, organize and execute projects by priority
• Assume total accountability for store H&S by overseeing and upholding company procedures, protecting employees and customers against accidents and incidents

Store Operations

• Ensure the store is maintained in line with company maintenance and Health & Safety standards; communicate all needs in a timely manner to Regional Manager or Property Manager
• Understand and adhere to all company loss prevention practices

• Deliver a customer first experience, demonstrating leadership to coach and motivate the team
• Understand and analyse commercial reports to drive business opportunities
• Identify key performance behaviours and competencies within the team
• Build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Lead by example
• Value honesty and integrity in working relationships
• Manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Delegate tasks and follow up effectively to ensure completion

Space NK is an equal opportunities employer.