Shift Lead - Food - Ladymead

Work Pattern

• Various shifts through the week including:

To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.

• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coach colleagues on One Best Way, drive productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well‑presented store.
• Play part in creating a great team atmosphere that is inclusive of everyone.
• Model great Customer Service.
• Model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Be a key holder and answer call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.