Retail Sales Associate — Inspire Guests & Team

Part Time

Department Manager

Description:

This position is located at Unit 200 The Friary Centre North St, Guildford, GU14YT
United Kingdom. Role Summary The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations
• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.

• ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

• Up to 40% employee discount at all URBN Brands

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Department Manager Applications closing date: 31/07/2026

Department Manager

Description:

The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility.

Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

• Recruit, motivate, develop and lead a store team
• Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

• Inspire, motivate and encouraging teamwork among the team
  • Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity…