Supervisor, Retail, Retail & Store Manager

Originally selling workwear to local mariners and practical overalls to artists our story began in a small shop in Penzance in 1981. Over the years weve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland 400 wholesale partners and a thriving online business but never losing touch of our roots. Our passion for well-crafted clothing exemplary customer service and connection to our local communities drives everything we do.

As we continue to grow in the UK and internationally we are focussed on delivering excellence across every touchpoint whether that is at our warehouse in store or through our customer service channels building a team that shares our values. Each employee plays a part in the success of Seasalt and this was evidenced by our Drapers Award win of Best Place to Supervisors take responsibility of the store and team members when required.

They deliver exceptional customer service ensure the shop always looks its best and support the Store Manager and Assistant Store Manager with the day-to-day running of the now have a fantastic opportunity for a Supervisor to join the Guildfordteam on a 16 hour permanent help us by:

Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling gathering customer data and recommending add-on purchases

Supporting the store leadership team with driving store sales profitability and consistent KPI achievement

Implementing store visual merchandising windows standards and guidelines and utilising all product categories and bestseller information to maximise commercial opportunities within the store

Training the Sales Advisor team to have a thorough knowledge of our brand products design inspiration and services

Communicating store performances to your team and key stakeholders around the business providing regular feedback highlighting any risks and opportunities to sales for the business

Supporting your Store Manager with all store operations such as management of stock loss prevention escalation and incident reporting health and safety GDPR cash handling key holder responsibilities and store safety standards amongst others

Being a key-holder for the store and having sole responsibility for running the store when require

The skills youll be sharing with the team:

Coaching will come naturally to you; youll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales thinking commercially and working towards KPIs will be really important to you and is key to this situations dont phase you as you have an adaptable and resilient attitude being able to respond positively to change.

Youll be confident in giving feedback to all members of the team along with sharing ideas with management on how to drive we hope youll love working with us:

The success of Seasalt is down to the skill and hard work of our team. We dont just want to attract the best and brightest people to come and work with us we want you to stay and grow with well as doing everything we can to boost your development professionally we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose not just at work but in life we offer a range of benefits that are designed to enhance your career and wellbeing.

These include:

Hourly rate: 13.6031 days (FTE) paid annual leave increasing with length of service

Uniform allowance

Attractive 50% employee discount

Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service

Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling

Flexible benefits scheme to personalise your benefits package

Enhanced family leave policies

Pension Scheme with generous 7% employer contributions

Life assurance programme

Learning and Development opportunities

Do Good Things with our two days per year paid volunteering opportunities

Emplo…