Resident Liaison Officer

Resident Liaison Officer (RLO)
Guildford (Office-based with site visits)
Permanent
£30,000 per annum + £4.5K car allowance

Overview:
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.

Key Responsibilities:

Act as the primary point of contact for residents during kitchen and bathroom works
Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
Conduct pre-start visits to explain works, timelines, and address any concerns
Manage resident expectations and handle queries or complaints in a professional and timely manner
Provide regular updates to residents regarding progress, delays, or changes
Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works
Maintain accurate records of resident interactions and project updates
Support vulnerable residents and ensure any specific needs are identified and addressed
Ensure high levels of customer satisfaction are achieved at all times

Requirements:

Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects
Strong communication and interpersonal skills
Ability to manage difficult situations and resolve complaints effectively
Highly organised with good administrative skills
Full UK driving licence and access to own vehicle (essential)
Ability to travel between sites as required

Desirable:

Experience working within social housing or planned maintenance environments

Knowledge of health and safety practices within construction