Transaction Manager

Role Overview

An opportunity has arisen to join the Guildford team as a Transaction Manager. The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. Ultimately, delivering this experience will improve sales conversion, profitability and loyalty.

• Provide class leading customer service
• Ensure sales process is adhered to
• Distribute and manage lead with sales executive
• Have detailed knowledge of every enquiry
• Encourage appointments at the showroom
• Second face every customer
• Ensure follow up after enquiry, in line with Sandown SLAs
• Produce finance quotes and proposals
• Appraise part exchanges and provide valuations
• Assist with the sale of the car, accessories, paint protection and insurance products
• Close sales
• Report to line manager on deal by deal basis on all income generated
• Conduct regular diary reviews
• Mentor and develop team of Sales Executives
• Identify renewal opportunities from existing Sandown customers

• High level of attention to detail
• FCA accredited
• Knowledge of finance and related systems
• Knowledge of insurance products
• Understanding of car valuations
• Advanced negotiation skills

The showroom is open from 8.00 – 18.30 Monday to Friday, Saturday 8.30 – 17.00 and Sunday 10.00 – 16.00. Weekend work on a rota basis will be required however; a 5‑day week will be worked. Total: 42.5 hours per week.

• Up to 25 days annual leave plus bank holidays
• Pension scheme with employer contributions
• Employee Assistance Programme
• Eye care vouchers
• Cycle to work scheme
• £400 employee referral scheme
• Life assurance policy
• Staff discounts
• MOTs and repair
• Staff retail purchase scheme
• Accredited Mercedes‑Benz training and qualifications