Parts Advisor

Job description

Parts Advisor - JLR Guildford

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you     Enjoy 33 days of annual leave  (including bank holidays) to rest and recharge
Save money every day with  our exclusive retail discounts
Drive a great deal  with discounts on new and used cars, plus servicing offers
Plan for the years ahead  with our company pension scheme
Balance home and work  with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less  with our cycle-to-work scheme
Prioritise your wellbeing  with dedicated support for you and your family
24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
Make a difference  with a paid day to volunteer in your community
Invest in your future  with our company share purchase plan
Earn financial rewards  when you refer a friend to join the team
Keep learning and growing  with our training and development opportunities for everyone.
Life assurance  with the option to increase cover
We're open to  flexible working  options - just ask
What you'll do day to day    Provide guidance to customers on the availability of parts, ensuring timely and accurate information
Operate in a fast-paced call centre environment, handling high volumes of inbound and outbound calls
Engage in tele sales activities, proactively reaching out to trade customers to promote parts, offers, and services
Demonstrate strong communication and sales skills to convert enquiries into orders and build lasting customer relationships
Receive, log, and accurately allocate parts and consumables from suppliers
Deliver outstanding customer service to both external and internal customers
Offer knowledgeable recommendations on suitable parts to meet customer requirements
Maintain accurate customer records on our systems
Effectively communicate relevant promotions, offers, and product information to customers
Ensure full familiarity with all procedures and processes within the parts department
Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications

Don't worry about ticking off every single skill here  - if you care about delivering great experiences as much as we do, we want to hear from you.
Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
Capable of maintaining a methodical and logical approach, particularly during busy periods
Excellent communication and customer service skills
Exceptional time management skills and the ability to thrive under pressure
Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us  - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect
- Integrity
- Transparency
- Teamwork
- Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.