Parts Advisor

Our client, a reputable provider of high-quality genuine parts, is actively seeking an experienced Parts Advisor to join their team in Guildford. This role presents an excellent opportunity for a dedicated professional to develop their career within a respected automotive organisation that values staff progression and ongoing training.

• Competitive basic salary of £32,000 per annum, with an achievable OTE of £36,000 through incentive bonuses
• Working hours from 8:00am to 6:00pm, Monday to Friday
• Rotating Saturday shifts on a 1 in 3 basis, from 8:00am to 1:00pm, included within salary
• Opportunities for continuous professional development and training
• Supportive team environment focused on delivering excellent customer service and sales growth

• Provide expert advice and deliver outstanding customer service to both trade and retail clients
• Accurately identify vehicle parts and recommend appropriate solutions to meet customer needs
• Handle incoming calls and customer enquiries efficiently while achieving set KPIs
• Process orders and transactions accurately, maintaining comprehensive records
• Foster strong relationships with customers to encourage repeat business and loyalty
• Collaborate with sales colleagues to meet and exceed sales targets
• Maintain up-to-date knowledge of automotive parts and industry trends
• Assist in stock management and administrative tasks to support the team’s operational efficiency

• Proven experience as a Parts Advisor, Bodyshop Parts Advisor, or Parts Administrator within the motor trade
• Strong customer service orientation with excellent communication skills
• Ability to build rapport quickly and work effectively within a team environment
• Organisational skills with high levels of accuracy and attention to detail
• IT proficiency, including experience with dealership management systems and MS Office
• Genuine passion for the automotive industry and a desire to advance within the sector
• Eligibility to work in the UK without sponsorship