Customer Service Operative - New Homes

Customer Service Operative - Surrey/Berkshire/Hampshire - Permanent - £40,000 - Van and Fuel Card

Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.

Duties of the role:

* Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.

* Liaise with the Customer Care Team based in Head Office.

* Ensure all required materials and resources are available prior to attending customers’ appointments.

* Always maintain a high standard of professionalism and that excellent Customer Service is delivered.

* Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.

* Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.

* Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.

* Ensure the highest level of Health and Safety adhered to at all times.

* Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.

Skills Required:

* You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.

* Excellent Customer Service skills

* Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.

* Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas

* Full Driving License

For more information please apply above or contact Chris Ellis at Wheatstone Solutions