Service Manager

Service Manager

PLEASE NOTE WE DO NOT ACCEPT SPONSERSHIP

Job Purpose:

To develop and manage supported accommodation services that provide residents with a broad range of high-quality housing, support, and personal development opportunities.

The service comprises:

• A supported housing provision for single women aged 18 and over.
• A domestic abuse refuge.

Working within frameworks that embrace advantaged thinking, trauma-informed and psychologically informed approaches, this role ensures compliance with all commissioned contract requirements.

• Reporting directly to the Regional Manager for Supported Housing.
• Collaborating with other departments, managers, and staff teams.
• Engaging with commissioning bodies, funders, and delivery partners.

• Ensure all residents and users of the supported accommodation services receive exemplary care and support.
• Provide specialist support to female survivors of domestic abuse to sustain their refuge accommodation and support their transition to independence within six months.
• Support female residents in supported housing to maintain their accommodation and prepare for independent living within two years.
• Oversee the effective, asset-based delivery of services to ensure residents are safe, secure, and have access to person‑centred learning and development opportunities that enable them to fulfil their potential.
• Foster and maintain positive relationships with key stakeholders, including partner agencies, local authorities, commissioners, and funders, to secure the service's future. This includes attending multi‑agency meetings, delivering presentations, and enhancing the service's reputation within the community.
• Manage and resolve instances of anti‑social behaviour efficiently, implementing preventative measures to reduce such occurrences in the local community.

• Collaborate closely with the Bid Manager to maximise income, leading bids for external grants and charitable funding from local and national organisations to support additional projects within the scheme.
• Drive service quality improvements in line with the requirements of local commissioners (Adult Social Care and Safer Communities).
• Establish and maintain links with local employers, The Employment Service, and other orga