Advice, Information and Helpline Officer

Location:

Guildford, Surrey

Salary :
Competitive

Vacancy Type:
Permanent and Full Time (36 hours per week)

Closing Date : 13 th of September 2026

As an Advice, Information and Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.

• Provide information, guidance and signposting to carers.
• Assess needs and identify potential risks.
• Respond to enquiries with empathy, professionalism and sensitivity.
• Connect carers with appropriate support, both within our organisation and beyond.
• Help ensure carers feel informed, valued and supported.

Helping carers feel heard, understood and supported, one conversation at a time.

At Action for Carers Surrey, were committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life

• Generous annual leave

28 days plus Bank Holidays for full:time colleagues, rising to 31 days with length of service.

• Company sick pay from day one

Because your wellbeing matters.

• Paid carers leave

Recognising and supporting colleagues with caring responsibilities.

• Paid volunteering leave

Up to two days per year to support a cause that matters to you.

• Personal celebration day

An additional paid day to celebrate a birthday, family milestone or other special occasion.

• HSF Health Plan membership

Including healthcare support, Perkbox discounts and rewards, and access to an Employee Assistance Programme.

• Flu jab reimbursement scheme

Helping you look after your health and wellbeing.

• Employee payroll loan scheme

Providing support with unexpected expenses when needed.

• Pension scheme

With Smart Pension, helping you plan for your future.

• Bringing people together

Including our annual employee conference and summer social event, giving colleagues opportunities to connect, collaborate and celebrate our collective impact.

• Staff Carers Group

Offering connection, understanding and peer support from colleagues who have caring responsibilities.

Join a team that cares about carers and the people who support them.

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.