Intake Representative​/Guilford

Intake Representative / Full Time / 32 Hours / Guilford

Job Category
:
Service/Support

Requisition Number
: INTAK
001859

Guilford, 669 Boston Post Rd, Guilford, CT 06437, USA

Job Summary
:
Performs a variety of administrative, receptionist and clerical tasks to support front office functions of the Outpatient Therapy Department.

• Answers incoming calls professionally and courteously, directs calls to appropriate staff members, takes complete messages with caller’s name, date, time and phone number.
• Greets patient, gives patient intake materials and HIPAA Privacy Practices, “attends” patient in EMR, and notifies staff/ provider of patient’s arrival. Obtains appropriate signatures on consent forms and creates and processes patient’s chart.
• Schedules patients for physician and therapist appointments, cancels and reschedules appointments, optimizing use of provider time through efficient scheduling. Adjusts clinical treatment schedules as directed by the clinician.
• Files and retrieves medical records.
• Collects copays and payments or balances on accounts and manages credit card payments.
• Enters charges and payments for patient visits.
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.
• Delivers customer service based on department standards.
• Performs all other related duties as assigned.
• Registers new patients by obtaining required physician and patient information, updates patient demographics on return visits. Obtains, verifies and enters information into Meditech. Completes MSP Questionnaire accurately and completely.
• Works with other Gaylord departments, including Registration, Benefits, Radiology, Laboratory and Pharmacy.
• Utilizes resources available to ensure clean data entered into the EHR system.
• Processes referrals, maintains pending appointment list and wait lists, scheduling appointments within 48 hours of referral.

Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.

Proficient in Micro Soft Office software. Proficient in Practice Management Systems. Excellent organizational skills. Knowledge of coding and medical terminology. Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, professionalism, quality focus.

Full-time, Monday – Friday; 32 hours/week

Equal Opportunity Employer – M/F/D/V

Equal Opportunity Employer
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