Guest Service Supervisor

Guest Service Supervisor page is loaded## Guest Service Supervisor locations:
The Lodge at Gulf State Park, Gulf Shores, Alabama time type:
Full time posted on:
Posted Todayjob requisition :
JR107568# COMPANY OVERVIEW# At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike.

If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit  to learn more about our existing hotels, other exciting job opportunities and our company.
** POSITION PROFILE
** Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.
** ESSENTIAL RESPONSIBILTIES
*** Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
* Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
* Communicate with the Engineering Department regarding any maintenance requests from the guests.
* Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
* Issues safety deposit boxes to guests when requested.
* Provide for a safe work environment by following all safety and security procedures and rules.
* Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
* Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.
** REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
*** Requires having excellent computer and cash handling skills
* Present a sociable, outgoing, lively and guest service oriented behavior.
* Working knowledge is generally learned on-the-job.
* Communicate information and hotel services to management, staff and guests.
** PHYSICAL DEMANDS
*** Ability to stand for extended periods of time.
* Lift, pull, push, bend, and move items to support the hotel and outlets# # BENEFITS PACKAGE
* Competitive Salary
* Daily Pay!
* Team Member Hotel Discount Program
* Uniforms Provided for most positions
* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
* Paid PTO
* 401k with employer match
* Food and Beverage Discounts
* Tuition Reimbursement# THE LODGE AT GULF STATE PARK# Nestled within the pristine beauty of Gulf State Park, The Lodge at Gulf State Park, a Hilton Hotel, offers an unparalleled coastal retreat on the shores of Alabama's stunning Gulf Coast. Embracing a sustainable ethos, this eco-friendly oasis seamlessly blends modern luxury with environmental stewardship, providing guests with a unique and unforgettable experience.

With direct access to miles of white sandy beaches, lush coastal trails, and diverse ecosystems, guests can immerse themselves in nature's splendor while enjoying world-class amenities and hospitality.

The Lodge features 350 elegantly appointed guest rooms and suites, each thoughtfully designed to reflect the coastal charm and tranquility of the surrounding landscape.. Indulge in exquisite culinary offerings at the hotel's signature restaurant, showcasing locally sourced ingredients and Gulf Coast flavors, or unwind with a refreshing drink at the beachfront bar. With an array of outdoor activities, including kayaking, paddle boarding, and biking, as well as a sparkling swimming pool and fitness center, The Lodge at Gulf State Park offers an escape for travelers seeking serenity and adventure along Alabama's enchanting coastline.

The Lodge also offers 40,000 square feet of event space.

Click  to learn more about what makes the Lodge at Gulf State Park a one-of-a-kind experience on the gulf coast.
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