EVV​/Front Desk Clerk

We are seeking a highly organized, detail-oriented, and customer-focused EVV/Front Desk Clerk to join our team at Personal Care Services Mid South. As a critical dual-role position, you will manage our electronic visit verification (EVV) system, ensuring accurate tracking, authorization management, and scheduling alignment for non-medical home and community care services. Concurrently, you will serve as the initial face and voice of our organization, managing front desk coordination, visitor interactions, and vital administrative reception duties.

• Real-time monitoring of daily EVV clock-ins and clock-outs within Caresmartz
  360 for caregivers delivering Activities of Daily Living (ADLs), personal care, light housekeeping, doctor visit transportation, and running errands

• Missing clock-in/out mandated protocol: respond immediately, execute the two-step verification sequence, and document exceptions in Caresmartz
  360

• System logging & audit trails: log all missed clock-in/out exceptions, constructing clear documentation trails explaining why manual adjustments were required

• Authorization & utilization controls: perform daily reconciliation, ensuring billable care hours align with payable payroll hours, and strictly monitor individual allocations to prevent over-scheduling

• First impressions: greet visitors, field staff, family members, and prospective job applicants with an exceptionally professional, warm, and structured demeanor

• Communications management: operate a multi-line primary phone console, screen and route incoming calls efficiently, record detailed messages, and address standard public baseline inquiries regarding agency capabilities

• Mail & processing: receive, open, date-stamp, and distribute daily mail and corporate faxes; package and organize outbound client notices or medical mailings

• Lobby presentation: ensure the front waiting room and greeting counter remain organized, stocked with informational material, and clean

• Intake data support: assist with inputting baseline inquiry information and loading initial service authorizations into Caresmartz
  360 profiles

• Document safeguards: scan, categorize, and archive caregiver employment or client medical files securely into electronic document management sub-folders

• Strict HIPAA compliance: protect confidential Protected Health Information (PHI) by positioning reception monitors to exclude public line-of-sight, locking physical medical records immediately, and restricting sensitive conversations to closed environments

• Inventory supervision: track office materials and personal protective equipment (PPE) inventory levels, assembling care packets for field caregivers

• Zero-backlog tracking: enforce a highly structured rhythm for missing signature resolution, ensuring zero manual adjustments sit in an unverified state past established clearing cycle window

• Clawback prevention: achieve absolute alignment between authorized care limits, Caresmartz
  360 visit logging, billable billing lines, and payable field hours to perfectly eliminate any risk of state or federal financial clawbacks

• Education:
  
  High school diploma or equivalent required

• Experience:
  
  Minimum of 1 year within home care, community care, or healthcare administrative office operations strongly preferred

• Software proficiency:
  Hands-on familiarity using Caresmartz
  360 (including EVV dashboards, caregiver scheduling matrixes, or system portals) is heavily prioritized

• HIPAA & regulatory fluency: demonstrated comprehension of healthcare privacy controls, HIPAA regulations, and managing protected patient identifiers

• Operational competence:
  Exemplary conversational empathy combined with sharp analytical attention to detail required to handle multiple incoming desk demands while running precise, high-stakes verification records

• Computer skills required; excel, words

• Must have flexibility in work schedule

• Must have the ability to write and document appropriately

• Must have great phone and communication skills

• Must have the ability to utilize basic computer software integral to agency operations after initial training period

• Multi-tasking capability is a muss

• Must be able to carry a big responsibility

• We value our caregivers and offer a comprehensive benefits…