Student Support Representative Job Gulfport area,Mississippi USA,Customer Service/HelpDesk

Please see Special Instructions for more details.

PERS and Work Visa Notice:
The Public Employees’ Retirement System (PERS) is mandatory for all full-time employees. PERS contributions also apply to part-time employees who are already contributing to PERS through another full-time employer.
Full-time employees who have never contributed to PERS and begin a full-time position after March 1, 2026, will automatically be placed in Tier
5. Employees who previously requested a refund from PERS after leaving covered employment will also automatically be placed in Tier 5.
Additional information about PERS Tier 5 is available at https://www.pers.ms.gov/Tier5 .

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The College does not sponsor applicants for work visas, including but not limited to H-1B visas.

Position Information

Job Title

Job Title Student Support Representative

Position Number

Position Number 399651

Hiring Location Code

Hiring Location Code Harrison County Campus

Job Description

The Student Support Representative works in the Division of Student Services and reports directly to the Director of Enrollment Services. The successful candidate will possess superb interpersonal skills and will be comfortable communicating with prospective, current, and previous students as well as internal personnel via a variety of software, such as SCT Banner, Webex Contact Center, Recruit CRM , etc. The successful candidate will also be knowledgeable of all components of the student enrollment process and will exhibit superior customer service skills in all functions to enhance students’ educational experience.

This position requires someone with an outgoing and positive attitude, multi-tasking ability, and excellent problem-solving capabilities. The successful candidate will demonstrate the ability to balance institutional traditions and academic integrity with the individual needs of the students and faculty; understand the responsibility to act in accordance with guidelines set by the Family Education Right to Privacy Act ( FERPA );

and exhibit the ability to work effectively with a diverse group of administrators, faculty, staff, and students.

Job Duties

Assist customers in an efficient and customer-friendly manner with application procedures, consumer information, and general inquiries for those entering the Enrollment Services Center, calling on the phone, or emailing correspondence.

Support and provide superior service via phone, face-to-face, emails, social media, website, Live Chat tickets, and faxes as a receiver and caller.

Positively and professionally, greet students entering the Enrollment Services Center assisting and resolving their needs.

Maintain a positive, professional environment with time flexibility for multi-tasking especially regarding prioritizing call transfers, call backs, holds, interruptions, and unintentional disconnects.

Collect and properly manage documents submitted by customers.

Maintain an extensive knowledge base of the institution to provide accurate information to potential and current students about admission requirements, financial aid requirements, student accounts, and other general information.

Assist students as much as possible with the utilization of web-based resources before leveling them up to Enrollment Specialists or different departments.

Participate in the planning and execution of all Enrollment Services functions.

Be an effective member of the Enrollment Services team by maintaining an effective working relationship with campus personnel, students and the community.

Maintain responses to the electronic mailbox and to voicemail for the office phone lines.

Utilize Banner administrative…