Collections Representative

Gulfport‑Downtown Branch
2505 14th Street
Suite 100
Gulfport, MS , USA

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

PREVIOUS COLLECTION EXPERIENCE IS STRONGLY PREFERRED

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long-Term Disability Benefits

Position
:
Collection Rep I

Department
:
Collections

Reports to
:
Assistant Manager
- Collections

FLSA
:
Non-Exempt Grade:7

Responsible for collecting past due secured and unsecured loans, credit card, and negative shares accounts in a professional, timely, and accurate manner. Assists in the remedy of delinquency by using methods such as phone calls and collection letters.

None.

• Works Temenos delinquency queues in a timely and efficient manner
• Accepts requests for payment by phone on delinquent or negative accounts
• Analyzes accounts to determine the best collection strategy
• Set up repayment plans according to ability to pay
• Skip traces members who cannot be reached
• Submits accounts for repossession
• Submits accounts for charge off review
• Offsets payments on delinquent accounts and/or as requested by members
• Resolves past due accounts with members in a professional manner
• Demonstrates the ability to communicate effectively and professionally, to provide quality service to internal and external members
• Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account services
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
• Effectively manages a high volume of inbound and outbound calls
• Monitors negative share reports daily and performs file maintenance of accounts
• Assists employees with inquiries regarding negative share accounts
• Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege
• Must be able to proficiently navigate Temenos and Symitar

Performs other duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A high school education or GED.

• 1 - 2 years Collections experience preferred
• Experience with Temenos and Symitar preferred
• Must possess a working knowledge of collection laws, strategies, and techniques
• Must be familiar with fraud techniques and possess the ability to recognize and report same
• Strong analytical, time management and organization skills are preferred
• Understanding of Equifax, Experian and Transunion is recommended
• Must possess an outgoing personality with a helpful attitude and a well-developed telephone service technique aimed at exceptional member service
• Accuracy and attention to detail required
• Must always maintain confidentiality and dependability
• Must possess the ability to work well under pressure and meet deadlines
• Must possess exceptional communication skills, verbal and written
• Excellent record keeping and documentation skills
• Performs a variety of financial and regulatory tasks to collect delinquent Residential and Consumer loans ensuring compliance with the Fair Debt Collections Practices Act as well as all state and federal lending regulations

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Specific, distinct departmental…